This article explains what to do if the Nori app closes unexpectedly, freezes, or does not respond.

Try basic checks

• Close and reopen the Nori app.
• Check your internet connection.
• Update the Nori app if an update is available.
• Restart your phone.
• Try again after signing in with the same Nori account.

If it happens during one action

If the app crashes when you do a specific action, write down what you were doing, such as opening Calendar, adding a task, uploading a photo, or using AI Chat.

What to send Support

• Your Nori account email
• Device model
• iOS or Android version
• Nori app version if you can find it
• The action that caused the crash or freeze
• Any screenshots or screen recordings

Still need help?

Contact Nori Support if the app keeps crashing or freezing after the basic checks.