Shipping Policy
This article explains where Nori ships, how delivery timing works, and what to do if there is a shipping issue.
Shipping area
Nori currently ships to addresses within the contiguous United States and Canada.
At this time, Nori does not ship to:
- PO Boxes
- APO/FPO addresses
- U.S. territories
- International destinations outside Canada
Processing time
In-stock orders are typically processed promptly after purchase, Monday through Friday, excluding U.S. holidays.
Delivery time
Standard delivery usually takes 3 to 7 business days after your order ships.
Actual delivery times may vary because of carrier delays, weather, holidays, warehouse processing, high-demand periods, or other circumstances outside Nori's control.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking information may take 24 to 48 hours to update after the carrier receives your package.
You may also be able to check your order status through your Nori account, order status page, or customer profile.
Address changes
If you need to change your shipping address, contact Nori Support as soon as possible.
Nori will do its best to update your address before fulfillment begins. Once an order has entered fulfillment or has shipped, address changes are not guaranteed.
If your order has already shipped, you may need to contact the carrier directly.
Split shipments
If your order includes multiple items, such as a Nori Family Hub, frames, or accessories, some items may ship separately.
Digital products and software subscriptions do not require physical shipment.
Pre-order shipping
Pre-order items ship according to the estimated batch shipping window shown on the product page, at checkout, or in your order confirmation email.
Estimated shipping windows are estimates only and are not guaranteed delivery dates. Shipping windows may change because of production schedules, inbound freight, customs clearance, warehouse receiving, carrier delays, or other operational factors.
If your estimated shipping window changes materially, Nori will notify you by email.
Lost, stolen, or delayed packages
If tracking shows that your package was delivered but you have not received it, first check with your household, neighbors, building staff, or local carrier.
If the package still cannot be located, contact Nori Support. Nori will help investigate with the carrier.
Nori is not responsible for packages lost or stolen after confirmed delivery, but Nori will do its best to help resolve the issue.
For shipping questions, contact Nori Support at support@heynori.com.