This article explains how refund requests work for Nori subscriptions.
Overview
Refund handling depends on where you purchased your subscription. Web subscriptions are reviewed by Nori or its payment processor. Apple and Google Play subscriptions are controlled by Apple or Google.
Where to request a refund
| Where you subscribed | How to request a refund |
|---|---|
| Nori Web | Contact Nori Support with your account email, charge date, amount, and receipt if available. |
| iOS app | Request through Apple. Apple controls App Store charges and refunds. |
| Android app | Request through Google Play. Google controls Play Store charges and refunds. |
Web refund requests
Eligibility for Web subscription refunds depends on Nori's current refund policy, local law, and the specifics of your case, such as billing errors or technical issues.
- Email address used for your Nori account
- Date and amount of the charge
- Reason for the refund request
- Any relevant screenshots or receipts
Apple refunds
For subscriptions billed by Apple, use Apple's refund process. Nori cannot issue or reverse App Store charges directly.
Google Play refunds
For subscriptions billed by Google Play, use Google Play's refund process. Nori cannot issue or reverse Google Play charges directly.