This article helps you troubleshoot sign-in problems on Nori Web.
Check the web address
Make sure you are using the Nori Web app address.
Use the right sign-in method
Use the same sign-in method you used when you created your Nori account.
| Original method | Use on Web |
|---|---|
| Apple | Continue with Apple |
| Continue with Google | |
| Email sign-in or email verification |
If email verification is not working
- Check the email address for typos.
- Check your spam or junk folder.
- Use the newest verification email or code.
- Request a new code or link if the previous one expired.
- Avoid opening multiple old verification emails at once.
If the page does not load
- Refresh the page.
- Try a supported browser such as Chrome, Safari, Edge, or Firefox.
- Update your browser.
- Allow cookies and JavaScript.
- Turn off browser extensions temporarily.
- Try a different network.
If you joined through an invite
- Ask the sender to resend the invite if it expired.
- Make sure you are signing in with the account you want connected to the family.
- If you are already signed in, sign out and open the invite link again.
Contact support
If you still cannot log in, contact Nori Support. Include the email address you used, the sign-in method you tried, the browser and device, and a screenshot of any error message.