This article explains where to cancel Nori Plus and what happens after you cancel.
Before you start
You need to cancel on the same platform where the subscription was started.
| Where you subscribed | Where to cancel |
|---|---|
| Nori website | Nori Web account |
| iOS app | Apple App Store |
| Android app through Google Play | Google Play Store |
You cannot cancel a subscription purchased on one platform from another platform.
On Nori Web
- Go to heynori.com and sign in.
- Go to Account -> Subscription.
- Open the subscription management option.
- Follow the prompts to cancel.
On iOS
If you subscribed through Apple, cancel through your Apple ID subscriptions.
On Android
If you subscribed through Google Play, cancel through Google Play subscriptions.
After you cancel
Your family keeps Nori Plus access until the end of the current paid period. After that, the family moves back to the Free plan.
Canceling stops future renewal. It does not automatically delete your family account or family data.
Because Nori Plus is one family membership, cancellation affects paid AI access across the Nori app, Nori Web, and linked Nori Family Hub after the paid period ends. Talk to Nori on the Nori Family Hub will no longer be available unless your family has an active eligible hardware trial or starts Nori Plus again.
Refunds
Refunds are handled by the platform that charged you. Apple controls App Store charges and refunds. Google controls Google Play charges and refunds. Web subscription refund requests are reviewed through Nori Support based on the current policy and applicable regulations.
Still need help?
If you cannot find the subscription, check your email receipts or bank statement to see where it was purchased. You can also contact Nori Support with any receipt details you have.