This article explains how refund requests are handled for Nori subscriptions.
Overview
Refund handling depends on where you purchased your subscription. Web subscriptions are reviewed by Nori or its payment processor. Apple and Google Play subscriptions are controlled by Apple or Google.
| Where you subscribed | Who handles refunds |
|---|---|
| Nori Web | Nori or its payment processor |
| iOS app | Apple |
| Android app | Google Play |
Web Refund Requests
Eligibility for Web subscription refunds depends on Nori's current refund policy, local law, and the details of your case.
When contacting support, include the email address used for your Nori account, the charge date, the charge amount, the reason for the request, and any relevant receipt or screenshot.
Apple and Google Play Refunds
- Apple controls App Store charges and refunds. Nori cannot issue or reverse App Store charges directly.
- Google controls Google Play charges and refunds. Nori cannot issue or reverse Google Play charges directly.