Return by Channel

This article explains where to start a return based on where you purchased your Nori product.

Overview

The return channel depends on where the product was purchased.

If you purchased directly from Nori through the official Nori website, contact Nori Support to start a return.

If you purchased from a third-party retailer, marketplace, or authorized reseller, start with the original place of purchase.

Nori website purchases

1. Contact Nori Support at support@heynori.com within 30 days of delivery.
2. Include your order number.
3. Include the email address used for purchase.
4. Include the reason for return.
5. Wait for approval and return instructions.

Third-party purchases

Products purchased from third-party retailers, marketplaces, or authorized resellers must be returned through the original place of purchase.

Those returns are subject to that retailer's return policy.

Gift purchases

If a Nori product was purchased as a gift, refunds will be issued to the original payment method used by the purchaser.

Subscription access and device activation may be linked to the account used to activate the device, not necessarily the original purchaser.