General Return Policy

This article explains Nori's general return policy for eligible physical products.

Overview

If you are not satisfied with your Nori product, you may request a return within 30 days of the delivery date.

The delivery date is determined by the carrier's delivery confirmation.

This policy applies only to products purchased directly from Nori through the official Nori website.

Products purchased from third-party retailers, marketplaces, or authorized resellers must be returned through the original place of purchase and are subject to that retailer's return policy.

Before you start

Have your order number and the email address used for purchase ready.

Do not send a product back before your return is approved. Returns sent without prior approval or a return authorization may not be accepted or refunded.

Return conditions

To be eligible for a return, your product must be returned in good condition.

When reasonably possible, include all original components, accessories, power adapters, cables, frames, manuals, and packaging.

Returned products must match the original order and device serial number.

Nori may refuse a return or reduce the refund amount if the returned product:

• Is damaged
• Is missing components
• Shows signs of misuse
• Has a mismatched serial number
• Is otherwise not returned in acceptable condition

Start a return

1. Contact Nori Support at support@heynori.com within 30 days of delivery.
2. Include your order number.
3. Include the email address used for purchase.
4. Include the reason for return.
5. Wait for return instructions before shipping anything back.

If your return is approved, Nori will provide return instructions and, where applicable, a prepaid return shipping label.