The Nori Promise (Replacement Policy)

This article explains when Nori may offer a replacement or another resolution for an eligible product issue.

Overview

If Nori determines that your product has a covered defect during the warranty period, Nori may, at its sole discretion, repair the product, replace the product, provide an equivalent replacement product, or issue a refund or store credit where appropriate.

A replacement is not automatic. Nori reviews the issue, proof of purchase, serial number, troubleshooting results, and inspection of the returned product when required.

Possible warranty remedies

If your product has a covered defect during the warranty period, Nori may:

• Repair the product
• Replace the product
• Provide an equivalent replacement product
• Issue a refund or store credit where appropriate

Replacement products may be new, refurbished, reconditioned, or functionally equivalent to the original product.

Replacement warranty

Any repaired or replaced product will be covered for the longer of:

• The remaining period of the original one-year limited warranty
• 90 days from the date the repaired or replacement product is delivered

Before sending anything back

Do not send a product back before your warranty claim is approved.

Returns sent without prior approval or a return authorization may not be accepted or processed.