How to Claim Warranty Service

This article explains how to submit a warranty claim for an eligible Nori hardware product.

Before you start

Have this information ready:

• Order number
• Email address used for purchase
• Product serial number
• Description of the issue
• Photos or videos showing the issue, if applicable

Nori may ask you to complete troubleshooting steps before approving a warranty claim.

Steps

1. Contact Nori Support at support@heynori.com.
2. Include your order number.
3. Include the email address used for purchase.
4. Include the product serial number.
5. Describe the issue.
6. Include photos or videos showing the issue, if applicable.
7. Wait for Nori Support to review your claim before shipping anything back.

Warranty evaluation

Nori will determine whether a product is eligible for warranty service based on the information provided, troubleshooting results, product diagnostics, proof of purchase, serial number, and inspection of the returned product when required.

Returns sent without prior approval or a return authorization may not be accepted or processed.

Warranty shipping

For approved warranty claims within Nori's supported shipping region, Nori may provide a prepaid return shipping label.

You are responsible for properly packaging the product for return.

Nori is not responsible for damage caused by improper packaging or for return shipments that are lost before being scanned by the carrier.