This article helps you troubleshoot Wi-Fi connection problems on Nori Family Hub.

Supported Networks

• Use a stable 2.4 GHz or 5 GHz home Wi-Fi network.
• Hidden SSID networks are not supported during setup.
• Captive portal networks are not supported during setup.

Try These Steps

1. Move the device closer to your router if the signal is weak.
2. Select the correct Wi-Fi network.
3. Re-enter the password.
4. Use the password visibility icon to check for typos.
5. Tap Connect again.
6. If the device was updating, reconnect to Wi-Fi and return to the update flow.

If You Still Cannot Connect

• Restart your router if other devices are also having trouble.
• Try the other band if your router has separate 2.4 GHz and 5 GHz networks.
• Go to Network & Device → Network Diagnostics, then tap Repair to diagnose and fix network issues.
• Use Network & Device settings to refresh available networks.
• Contact Nori Support if the same network keeps failing.