This article helps you handle a Nori Family Hub screen that is not responding to touch.

First Checks

• Make sure the screen is clean and dry.
• Wipe gently with a soft, dry, lint-free cloth.
• Do not use cleaning liquids directly on the screen.
• Remove anything pressing against the screen or frame.

Restart the Device

1. Press and hold the Nori button to open the power menu, if the device responds.
2. Choose the available restart or power option if shown.
3. If the screen does not respond, unplug the power adapter from the outlet.
4. Wait a short moment.
5. Plug the power adapter back in and let the device turn on.

After Restart

• Check for software updates in Settings when the screen responds again.
• Keep the device within the rated operating temperature range.
• Contact Nori Support if the screen remains unresponsive.