This article helps you check common causes when Nori Family Hub does not turn on.

Check Power

1. Make sure you are using the included power adapter.
2. Make sure the adapter is firmly connected to the back of Nori Family Hub.
3. Make sure the adapter is plugged into a working outlet.
4. Try another outlet if available.
5. Press the Nori button once.

Check Placement and Cable

• Make sure the cable is not pinched by the stand or mount.
• If wall mounted, confirm the device is fully seated on the mount.
• If on the desktop stand, confirm the stand is secure and the cable runs through the cable channel.

When to Contact Support

Contact Nori Support if the device still does not turn on after checking power, outlet, cable, and the Nori button.