Shipping Protection Policy

This article explains what shipping protection can help with when it is available for a Nori order.

Overview

Shipping protection may help with eligible delivery issues, such as a package that is lost in transit or arrives damaged.

Shipping protection only applies when it is offered for the order and included or selected according to the checkout or order terms.

What shipping protection can help with

• A package that appears lost in transit
• A package that arrives damaged
• A delivery issue that needs review with tracking and order details

What shipping protection does not change

• It does not prevent carrier delays.
• It does not guarantee a specific delivery date.
• It does not replace the need to provide an accurate shipping address at checkout.
• It does not automatically approve every claim.

What to have ready

• Order number
• Email address used for the order
• Tracking number or carrier status
• Photos of the item and packaging if the package arrived damaged
• A short description of what happened

Eligibility, coverage, exclusions, and claim timing may depend on the shipping protection terms shown at checkout or in the claim flow.