How to Start a Return

This article explains how to request a return for an eligible Nori product.

Overview

If you are not satisfied with your Nori product, you may request a return within 30 days of the delivery date.

The delivery date is determined by the carrier's delivery confirmation.

Do not send a product back before your return is approved. Returns sent without prior approval or a return authorization may not be accepted or refunded.

Before you start

Have this information ready:

• Order number
• Email address used for purchase
• Reason for return
• Photos or videos, if the product arrived damaged, defective, or incorrect

Steps

1. Contact Nori Support at support@heynori.com within 30 days of delivery.
2. Include your order number.
3. Include the email address used for purchase.
4. Explain the reason for return.
5. Wait for return instructions before shipping anything back.

If your return is approved, Nori will provide return instructions and, where applicable, a prepaid return shipping label.

After your return is received

Once Nori receives and inspects your returned product, Nori will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.