What to Do If Your Package is Lost or Damaged

This article explains what to check if your Nori package is missing, lost, or damaged.

If tracking says delivered but you cannot find it

1. Check the delivery location shown in tracking.
2. Look around entrances, mailrooms, lockers, garages, side doors, and package rooms.
3. Ask household members, neighbors, building staff, or a front desk if they accepted it.
4. Check with your local carrier.
5. Contact Nori Support if the package still cannot be found.

Nori is not responsible for packages lost or stolen after confirmed delivery, but Nori will do its best to help resolve the issue.

If tracking stopped updating

1. Check the carrier tracking page directly.
2. Confirm the shipping address is correct.
3. Look for carrier delay or exception messages.
4. Contact Nori Support if the package appears lost or the tracking status does not make sense.

If the package arrived damaged

1. Take photos of the outside shipping box before opening it further.
2. Take photos of the packing materials.
3. Take photos of the damaged product or accessories.
4. Keep the box, label, packaging, and product until support or the claim review tells you what to do next.
5. Contact Nori Support or file a shipping protection claim if available.

If items are missing

• Check the full box and packing materials.
• Compare what arrived with your order confirmation.
• Take photos of the box contents.
• Contact Nori Support with the order number and the missing item details.