Tracking Your Order

This article explains how to track a Nori order after it ships.

Overview

Once your order ships, Nori will send a shipping confirmation email with tracking information.

Tracking information may take 24 to 48 hours to update after the carrier receives your package.

You may also be able to check your order status through your Nori account, order status page, or customer profile.

Steps

1. Open your shipping confirmation email.
2. Find the tracking link or tracking number.
3. Open the carrier tracking page.
4. Review the latest scan, delivery estimate, and delivery location if shown.

If tracking has not updated

Tracking may not update right away after a label is created. Please allow 24 to 48 hours after the carrier receives your package for tracking information to update.

If tracking still does not update or the package appears lost, contact Nori Support.

If tracking says delivered but you cannot find the package

1. Check around your delivery area.
2. Ask household members, neighbors, building staff, or a front desk if they accepted the package.
3. Check with your local carrier.
4. Contact Nori Support if the package still cannot be located.

Nori is not responsible for packages lost or stolen after confirmed delivery, but Nori will do its best to help resolve the issue.