Refund Process & Timelines

This article explains how approved refunds are processed after an eligible Nori return.

Overview

Once Nori receives and inspects your returned product, Nori will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method used for the purchase.

Refunds are typically processed within 5 to 10 business days after the returned product is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Return shipping and original shipping fees

For approved returns, Nori may provide a prepaid return shipping label.

Original shipping fees are non-refundable unless the return is due to an error by Nori or a confirmed product defect.

You are responsible for ensuring that the returned product is properly packed and shipped.

If your return package is lost

If you use a Nori-provided return label, keep your tracking information until your refund has been processed.

Nori is not responsible for return packages that are lost before being scanned by the carrier or for products returned using an unapproved shipping method.

App Store and Google Play purchases

If you purchased a Nori subscription through the Apple App Store or Google Play, billing, cancellation, and refund requests are handled by Apple or Google.

Nori cannot directly cancel, modify, or refund subscriptions purchased through the Apple App Store or Google Play.