Product Warranty

This article explains Nori's limited warranty for eligible Nori hardware products.

One-year limited warranty

Nori warrants that new Nori-branded hardware products purchased directly from Nori or from an authorized reseller will be free from defects in materials and workmanship under normal use for one year from the date of delivery.

This limited warranty applies only to the original purchaser and is not transferable, except where required by applicable law.

Products covered

This limited warranty applies to Nori-branded hardware products, including:

Nori Family Hub
Official Nori power adapters
Official Nori accessories included in the original product package
Frame

What this warranty covers

This warranty covers defects in materials or workmanship under normal in-home use.

Covered issues may include hardware failures such as:

Failure to power on under normal use
Screen or display defects
Speaker, microphone, or connectivity hardware defects
Power adapter or charging-related defects
Other manufacturing defects confirmed by Nori

What this warranty does not cover

This warranty does not cover:

Accidental damage
Drops, impacts, cracks, or physical damage
Water or liquid damage
Misuse, abuse, neglect, or improper storage
Unauthorized repairs, modifications, disassembly, or tampering
Damage caused by use with non-Nori accessories or power adapters
Normal wear and tear
Cosmetic damage that does not affect product functionality
Lost or stolen products
Products with removed, altered, or unreadable serial numbers
Products purchased from unauthorized sellers
Products used for commercial, rental, resale, or other non-household purposes
Software bugs, app issues, cloud service interruptions, subscription features, AI service availability, or third-party integrations

Software and digital services

This Product Warranty applies only to eligible Nori hardware.

Software subscriptions, AI features, cloud services, premium plans, protection plans, and third-party integrations are not covered by this hardware warranty and may be subject to separate terms.

Troubleshooting, software updates, or account support may be provided separately from warranty service.

How to submit a warranty claim

To submit a warranty claim, contact Nori Support at support@heynori.com.

Please include:

Your order number
The email address used for purchase
The product serial number
A description of the issue
Photos or videos showing the issue, if applicable

Nori may ask you to complete troubleshooting steps before approving a warranty claim.

Warranty evaluation

Nori will determine whether a product is eligible for warranty service based on the information provided, troubleshooting results, product diagnostics, proof of purchase, serial number, and inspection of the returned product when required.

Returns sent without prior approval or a return authorization may not be accepted or processed.

Warranty remedies

If Nori determines that your product has a covered defect during the warranty period, Nori may, at its sole discretion:

Repair the product
Replace the product
Provide an equivalent replacement product
Issue a refund or store credit where appropriate

Replacement products may be new, refurbished, reconditioned, or functionally equivalent to the original product.

Replacement warranty

Any repaired or replaced product will be covered for the longer of:

The remaining period of the original one-year limited warranty
90 days from the date the repaired or replacement product is delivered

Warranty shipping

For approved warranty claims within Nori's supported shipping region, Nori may provide a prepaid return shipping label.

You are responsible for properly packaging the product for return.

Nori is not responsible for damage caused by improper packaging or for return shipments that are lost before being scanned by the carrier.

Regional limitations

Warranty service is currently available only in regions where Nori officially sells and ships its products.

If you use, import, or resell a Nori product outside an officially supported region, warranty service, replacement shipping, power compatibility, and support options may be limited or unavailable.

No other warranties

To the maximum extent permitted by applicable law, this limited warranty is the exclusive warranty provided by Nori for eligible hardware products.

Nori does not warrant that the product or related services will be uninterrupted, error-free, or available at all times.

Consumer law

This limited warranty gives you specific legal rights. You may also have other rights under applicable consumer protection laws, which vary by state, country, or region.

Nothing in this warranty is intended to limit any rights you may have under applicable law.

For warranty questions, contact Nori Support at support@heynori.com.