Payment Policy
This article explains accepted payment methods, billing basics, subscriptions, and refund method rules for Nori purchases.
Accepted payment methods
Nori accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Depending on your location and checkout settings, Nori may also support PayPal, Shop Pay, Apple Pay, Google Pay, and other express checkout options.
Available payment methods will be shown at checkout.
Currency
Nori may display prices in U.S. dollars (USD) or Canadian dollars (CAD), depending on your shipping destination, billing location, checkout settings, or the version of the website you are using.
Your bank, card issuer, or payment provider may apply exchange rates, foreign transaction fees, or other charges if your payment method is issued outside the United States.
Taxes and charges
Sales tax, if applicable, will be calculated and shown at checkout based on your shipping address and applicable tax rules.
The final amount charged may include product price, shipping fees, taxes, discounts, and any applicable subscription or service charges.
Hardware purchases
Hardware products, including Nori Family Hub, frames, bundles, or other physical products, are charged at checkout unless otherwise stated.
If your order includes both physical products and digital services, each component may be billed, fulfilled, managed, canceled, or refunded separately.
Buy now, pay later
Nori currently does not offer buy now, pay later, installment payment, or third-party financing options.
All purchases must be paid in full at checkout using the payment methods available on the Nori website.
Pre-orders and deposits
Some products may be sold as pre-orders.
For pre-order products, payment may be collected at checkout as either a full payment or a deposit, depending on the offer shown on the product page.
If a product is sold as a deposit-based pre-order, the deposit reserves your place in the shipping batch. The remaining balance must be paid before the product ships.
Estimated shipping windows for pre-order products are estimates only and are not guaranteed delivery dates.
If you do not complete payment of the remaining balance when required, your order may be delayed, canceled, or released to another customer.
Software subscriptions
Nori may offer paid software subscriptions, including monthly plans and annual plans, or other digital features.
Subscriptions renew automatically unless canceled before the renewal date.
By purchasing a subscription, you authorize Nori or Nori's payment provider to charge your selected payment method on a recurring basis according to your selected plan.
Subscription cancellation
You may cancel your subscription at any time through your Nori account, app settings, subscription management page, or by contacting support.
Cancellation stops future renewals. You will continue to have access to subscription features until the end of your current billing period.
No prorated refunds
Unless required by law or expressly stated otherwise, subscription payments are non-refundable and are not prorated when you cancel before the end of a billing period.
This means that if you cancel a monthly or annual subscription, you will generally continue to have access until the end of the current billing period, but you will not receive a partial refund for unused time.
App Store and Google Play purchases
If you purchase a Nori subscription through the Apple App Store or Google Play, your billing, cancellation, and refund requests are managed by Apple or Google.
Nori cannot directly cancel, modify, or refund subscriptions purchased through the Apple App Store or Google Play.
Please manage those subscriptions through your Apple or Google Play account.
Failed payments
If a subscription payment fails, Nori may retry the payment method on file.
If payment is not successfully completed, Nori may pause, limit, or cancel access to paid features until payment is updated.
You are responsible for keeping your payment information accurate and up to date.
Price changes
Nori may change subscription prices, plan features, or billing terms from time to time.
If a price change applies to an active subscription, Nori will provide notice as required by law or by the applicable payment platform.
Unless otherwise stated, price changes will apply to the next billing period after notice is provided.
Refund method
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank, card issuer, or payment provider. Once a refund is issued, it may take 5 to 10 business days to appear on your account.
Gifts and family accounts
If a Nori product is purchased as a gift, refunds will be issued to the original payment method used by the purchaser.
Subscription access and device activation may be linked to the account used to activate the device, not necessarily the original purchaser.
For payment or billing questions, contact Nori Support at support@heynori.com.