How to File a Shipping Protection Claim
This article explains how to prepare a shipping protection claim when claim instructions are available for your order.
Before you start
Check the carrier tracking page for the latest status.
If the package or product arrived damaged, keep the product, accessories, shipping box, label, and packing materials until the review is complete.
Steps
- Find your order number and tracking information.
- Gather photos if the package or product was damaged.
- Write a short description of the issue.
- Use the claim link or claim instructions provided for the order, if available.
- If no claim link is available, contact Nori Support.
- Wait for the claim review before discarding damaged items or packaging.
What to include
- Order number
- Email address used for the order
- Tracking number
- Date you noticed the issue
- Photos of the shipping box, label, packaging, and product if damaged
After you submit
The claim may need review before a replacement, refund, or other resolution can be offered.
If more information is needed, you may be asked to provide additional details.