Non-Returnable Items & Conditions
This article explains which items may not be eligible for return and which return conditions may affect your refund.
Overview
Some items may be non-returnable. A return may also be refused or refunded at a reduced amount if the product is not returned in acceptable condition.
Non-returnable items
Certain items may be non-returnable, including:
- Gift cards
- Used AI credits or service credits
- Personalized or customized products
- Products marked as final sale
- Products not purchased directly from Nori
Return conditions
Nori may refuse a return or reduce the refund amount if the returned product:
- Is damaged
- Is missing components
- Shows signs of misuse
- Has a mismatched serial number
- Is not returned in acceptable condition
Returned products must match the original order and device serial number.
Third-party purchases
Products purchased from third-party retailers, marketplaces, or authorized resellers must be returned through the original place of purchase.
Those returns are subject to that retailer's return policy.
Before you ship anything back
- Contact Nori Support or the original seller before returning the item.
- Wait for return instructions.
- Pack the product securely.
- Keep your return tracking information until your refund has been processed.