Exchanges and Replacements
This article explains how exchanges and replacements work for Nori products.
Overview
At this time, Nori does not offer direct exchanges.
Nori only offers replacements for damaged, defective, or incorrect products.
For all other product changes, if you would like a different product, color, frame, or accessory, return your eligible product for a refund and place a new order.
If your product arrived damaged, defective, or incorrect
Contact Nori Support as soon as possible with:
- Order number
- Photos or videos showing the issue
- A short description of what happened
Nori may offer a replacement, repair, refund, or other resolution depending on the situation.
Defective products may also be covered under the Product Warranty.
If you want a different product, color, frame, or accessory
- Check whether your product is eligible for return.
- Start a return within 30 days of delivery.
- Wait for return instructions before shipping anything back.
- Place a new order for the product you want.