Warranty & Repair FAQ

This article answers common questions about Nori warranty service and repair options.

How long is the warranty?

New Nori-branded hardware products purchased directly from Nori or from an authorized reseller are covered for one year from the date of delivery against defects in materials and workmanship under normal use.

Who is covered by the warranty?

This limited warranty applies only to the original purchaser and is not transferable, except where required by applicable law.

Can I repair the product myself?

No. The warranty does not cover unauthorized repairs, modifications, disassembly, or tampering.

Contact Nori Support before attempting any repair.

What if my product arrived damaged, defective, or incorrect?

Contact Nori Support as soon as possible with your order number and photos or videos showing the issue.

Nori may offer a replacement, repair, refund, or other resolution depending on the situation.

Defective products may also be covered under the Product Warranty.

Will Nori replace my product?

Replacement is not automatic.

If Nori determines that your product has a covered defect during the warranty period, Nori may repair the product, replace the product, provide an equivalent replacement product, or issue a refund or store credit where appropriate.

What if I use my product outside a supported region?

Warranty service is currently available only in regions where Nori officially sells and ships its products.

If you use, import, or resell a Nori product outside an officially supported region, warranty service, replacement shipping, power compatibility, and support options may be limited or unavailable.